Measurement & reporting

A conversion. A call. A job.
Three different records.

Measurement and reporting work for a local home-service business, separating advertising activity from customer and job records.

StrategyDemandExperienceFollow-upMeasurement

The reports needed a shared interpretation.

Advertising conversions, contact records and operational revenue represent different parts of a journey. Treating them as interchangeable can overstate what a campaign generated or hide the gaps in follow-up and attribution.

The work addressed reporting, evidence reconciliation and acquisition context for a territory-based service business.

Keep each layer intact.

Evidence layer Treatment
Platform conversions Retain the platform’s definition and period
Customer records Check identity and data quality before matching
Job records Distinguish booked activity from recorded revenue

Match records with discipline.

Where contact identifiers supported reconciliation, normalisation and exact matching were used to avoid treating loosely similar records as confirmed matches. Unmatched items remained visible for investigation.

Territory and service relevance stayed part of the acquisition view. A conversion outside the operating area is not equivalent to a useful local opportunity.

A stronger account of the data, not a claim of causation.

The documented work includes reporting and attribution investigation. It does not establish that every matched job was caused by advertising, nor does it support a public revenue-uplift claim. The distinction is central to the measurement approach.